Post-implementation enablement
The consultants have gone, the configuration moved after training was delivered, and the people running the process were not all in the room.
Training
Not a course catalogue. A programme designed around your configuration, your process and the specific things your team needs to be able to do without help afterwards.
Why this exists
Product training teaches what the software can do. That is useful once. What a finance team actually needs, six months after go-live, is why their consolidation behaves the way it does, why their allocation produces that number, and what to do when the thing that always works does not.
Those questions can only be answered on your configuration. That is the whole proposition here — and it is why this sits separately from the two standard curricula.
When it is used
The consultants have gone, the configuration moved after training was delivered, and the people running the process were not all in the room.
A restructured group function, or one person who held the knowledge and has left. This is the cheapest possible insurance against that.
Walking the team through a full cycle on your own configuration before the cycle that counts.
Building the internal capability that means most questions never leave the building.
When a remediation or optimisation has changed how something works, and the runbook no longer matches.
Documentation that reflects the system as it is now, not as it was specified two years ago.
One half-day on the thing that goes wrong every period, rather than a week on everything.
How it works
We ask for access to your system, or a sanitised copy, and build the material around what you actually have. Generic product training is available from plenty of places and is not what this is.
This is not a course catalogue. It is centred on your configured process, your operating model and what your team needs to be able to do afterwards — whichever platforms that spans.
Sessions are run by people who design and deliver these solutions rather than by trainers working from a deck, which means questions about your specific design get answered in the room.
We start from what the team should be able to do unaided afterwards, and work backwards to the agenda. That is a different starting point from a topic list, and it produces a different day.
What you get
Related
Next step
Start with the capability gap rather than a course outline. We will tell you honestly whether a workshop is the right answer, or whether the problem is in the solution design.